Holiday tech support

29 Dec

'I am seriously going to reach through this phone line and kill the next person that calls it an iTouch.'

On Monday, I had a story run in the American-Statesman about getting good tech support/customer service, which is an issue that seems to hit critical mass a day or two after Christmas after the dust and eggnog have settled. There’s some good resources in the piece and, knock on wood, I haven’t had to use any of them yet this year. Enjoy!

I’m on vacation right now and trying to do as little as possible that doesn’t involve pajamas, television or ice cream. So far, I’ve been wildly successful.

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